[Az-Geocaching] Fwd: [tri-go] GPS Explorer - A Cautionary Tale

[AJ George]

If you paid for it by credit card, take the fight to them. Call their
customer service and see what they can do. Often times they will credit back
your card account while they duke it out with the shop.

On 2/13/06, Andrew Ayre <andy at britishideas.com> wrote:
>
> Also you can:
>
> - report them to the Attorney General for their state
>
> - take them to your local small claims court. If they don't show up, they
> lose automatically I believe.
>
> Andy
>
>
> -----Original Message-----
> From: az-geocaching-bounces at listserv.azgeocaching.com
> [mailto:az-geocaching-bounces at listserv.azgeocaching.com]On Behalf Of
> Roping The Wind
> Sent: Monday, February 13, 2006 1:33 PM
> To: listserv at azgeocaching.com
> Subject: Re: [Az-Geocaching] Fwd: [tri-go] GPS Explorer - A Cautionary
> Tale
>
>
>
>
>
> >From: EMa
> >Reply-To: listserv at azgeocaching.com
> >To: listserv at azgeocaching.com
> >Subject: [Az-Geocaching] Fwd: [tri-go] GPS Explorer - A Cautionary Tale
> >Date: Mon, 13 Feb 2006 14:53:21 -0500
> >
> >I thought this was interesting enough to pass on to others..........Hope
> >you
> >don't mind.
>
> I would NOT take this one in the wallet! Assuming you are within their
> 'return policy' (which I just read),  I would definetly take some action.
> That GPS cost way too much money to not get your refund. I would tell them
> to give you your money back or give you your GPS that you DID PAY FOR
> back.
> If they dont... threaten to sue them. They will do one or the other real
> quick! You have a receipt for the GPS you purchased and I assume you have
> the receipts for mailing it back (did you send it with 'delivery
> confirmation'?). With these reciepts, you have proof that you paid for it
> and you have proof that they got it back... so, where is the money? You
> want
> your money or you want your GPS. If they dont do one or the other... well,
> there are a zillion GPS based forums on the internet and I am sure you can
> do some damage to their business. Looking at their website, they appear to
> be a pretty big online business. There are many choices for online GPS
> stores (I personally have had good experiences with GPSNOW.com). So, let
> everyone on every GPS forum on the internet know that GPSexplorer.com is
> NOT
> the one to do business with).
>
> Just call and demand to talk to the head honcho (dont settle for talking
> to
> some so called customer service rep.. you want to talk to someone higher
> up), you want your money or you GPS. Be nice, but be firm. If that person
> still tries to give you some sort of runaround. Tell him/her you are going
> to do 3 things:
>
> 1- post on every GPS forum on the net about your experience with
> GPSexplorer.com
> 2- you are going to report them to the BBB
>
> and.... and this is the best one! :)...
>
> 3- you are going to call the Clark Howard Show (clarkhoward.com) and tell
> america what kind of a company GPSexplorer.com is! :) I tell you what, if
> you call this show and you get on it.. he WILL get you your money or your
> GPS! :) (Clark Howard is on AM620 KTAR almost every night around 10pm).
>
> I am sure they sell so many GPS's that it isnt worth the hassle to give
> one
> customer the runaround. They should want to give you your money back or
> your
> GPS and move on and avoid any bad press. Even if you are not within their
> return policy.. then you want your GPS back. You paid for it and it is
> yours.
>
> Scott
> Team Ropingthewind
>
>
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--
AJ George II
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